Customized features
to improve your phone service
The solution to make your teams even more efficient on the phone !
Full
phone receptionist service
International numbers
Get operating numbers all over the world instantly.
Answering machine messages
Store all of your messages in the same place. Listen to your messages again and download them at your convenience.
Constant call center service
Set up your availability time slots and define your call backs scenario based on callers’ needs. Record your messages to guide your clients along and inform them.
Sound manager
Create your messages using vocal synthesis in a variety of languages. All you need to do is upload your sounds files
in order to set up your welcome, time slots
and answering machine messages.
Queues
Manage your incoming calls by assigning a group of team members to process the awaiting calls.
Interactive Voice Response (IVR)
Customize your IVR to give your calls the best service possible. Use your IVR to direct your callers whether to the right adviser or to leave a note on the service at the end of the communication.
Call context
Once a number is created, you have the possibility of configuring its destination to link it to a user, a phone, an external number, a queue as well as an IVR. Choose your welcome message and settings for optimal call flow management.
Collaborative
call center
Add users
Drive your growth by managing your users in the most optimal way for you. Once everything is in place, you can add all your team directly.
Create your teams and groups
Build your teams by assembling your advisers, give them the task of enacting your strategies and managing your call flows.
Skill management
Set each of your call operators up with a skill set to ensure clients are connected with the most adapted adviser each time. Operators’ skill sets can include the language they speak, for example.
Calls classification
Establish different categories so your teams can successfully classify each call based on the clients’ needs.
Call flow
Streamline your teams’ duties and give them free rein to implement our call flow distribution strategies.
Outgoing call campaign
Put in place automatic outgoing call campaign via a prospective file containing clients to call.
Guided transfer
Transfer calls to teammates with having taking the time to contextualize it before.
Unlimited simultaneous calls
Make or receive unlimited and simultaneous calls with the same number.
Conference
Generate a number with a password for all of your meetings and conferences.
Management
supervision
Live dashboard
Monitor your activity in real time via your interface and follow the indicators to increase your productivity.
Call recording
Listen to your calls again to analyze the quality of your teams’ call handling and customer service skills. Work on improving your teams’ productivity, call flow management and outgoing call campaigns.
Call supervision
Listen to the calls live and give your team members feedback.
Connection log
Get a daily overview of your call operators’ activity and distribution. Use your tools to track your teams’ connection times and breaks.
Call Analytics
Calls statistics
Review your calls’ Key Performance Indicators (received calls, processed calls, QoS, ACW…). You can export your data on a daily or hourly basis for insights into your call flow, queues and skills.
Advisers’ diligence
Get a complete vision of your operators’ productivity and call distribution.
Export your data
Export your data from your call center and use Big Data to your advantage.
Integration
to your CRM
Click to call
Start calling with the click of a button via a website or CRM. Your calls will be launched from the Graam app.
Integration to your CRM
Graam will be instantly integrated to your CRM tools and will help you to manage your call flows.
API & Webhook
Combine all of your professional tools. Our system has been developed to flawless integrate your existing process.
Computer Telephony Integration (CTI)
The computer telephony integration to your CRM will enable you to enhance your services and capacity of your sales team.